We are super proud of our 5 new ready-made meal flavours we launched in January 2019. If you haven't seen the full range yet, click on the meals button above. As part of our launch campaign, we are giving a 'Love Me Or Your Money Back' offer to everyone who buys a meal with this info in the packaging. It's simple - if you buy the meal and don't love it, we will give you your money back. Of course we hope you do love the meal, but if you don't, the full terms and how to claim are given below.
If you have come to this page because you bought one of our 'Love Me Or Your Money Back' offer meals and did not love it, we are very sorry this was the case. To claim your money back, please follow the instructions detailed in the terms below.
TERMS & CONDITIONS
Promoter: Humber Seafood Institute Origin Way, Europarc, Grimsby, Lincolnshire, England, DN37 9TZ. Please do not send applications or correspondence to this address.
Who may enter:
This Love Me or Your Money Back offer (“Promotion”) is open to UK residents aged 18 years or over. Employees of Smart Meals Ltd, their immediate families, agents or anyone else professionally associated with the administration of the promotion are excluded.
How to enter:
The Promotion will run on promotional packs between 02 January 2019 until 15 February 2019, subject to availability (“Promotional Period”).
Purchase a promotional Love Me or Your Money Back pack from the Fit Kitchen ready meal range (Pad Thai / Malaysian / Spanish Chicken / Falafel Ragu / Naked Jackfruit Burrito) from participating Sainsbury’s stores.
Claim by sending a postal application to Fit Kitchen Love Me or your Money Back, PO Box 3719, NEWPORT PAGNELL, MK16 6BY containing:
your original itemised till receipt or on-line delivery receipt dated within the promotional period, a 15-word statement on why you did not love the product, the promotional cardboard sleeve from the packaging, full name, full postal address, date of birth, contact telephone number and email, if you wish to receive future marketing communications from the Promoter, please include the following: “I consent to Smart Kitchen Ltd retaining my personal details and contacting me via mail/phone/email (please specify).
The closing date for receipt of claims is 15 March 2019. Please allow adequate postage time to arrive before the closing date as late entries will not be accepted.
Each valid claimant will receive a cheque relative to the amount shown on the original till receipt to a maximum of £4.08 which includes the cost of second-class postage of £0.58. Please allow 28 calendar days for cheque delivery from receipt of a valid claim.
An original dated till receipt (or delivery receipt for on-line purchases) dated during the Promotional Period and clearly showing the itemised product is required. Photocopies will not be accepted.
The 15-word statement must be written in legible sentences and be relevant to the product purchased, please write in block capitals using black ink.
Only one refund per household will be made. For avoidance of doubt, a “household” is classified as a unique postal address. No bulk or third party applications will be accepted.
Claims (including receipts) will become the property of the Promoter and will not be returned. Please take a copy of your till receipt before sending.
Claims submitted with insufficient or invalid postage will have the postage deficit and Royal Mail surcharge deducted from their refund. If the total refund becomes a negative figure, no refund will be issued.
Cheques will only be made payable to the person whose name and address appears on the claim application. Please write your name clearly. Cheques are non-transferable and cannot be reissued for any reason.
The claimant is responsible for ensuring that they cash their cheque before its expiry date and the Promoter will not re-issue cheques in the event that the claimant fails to cash their cheque before it expires.
No responsibility can be taken for claims or cheques that have been lost, mislaid, delayed or damaged in the post. Proof of posting does not constitute proof of receipt.
Incomplete, defaced or illegible entries will be deemed invalid and will not be processed. All instructions form part of the terms and conditions. Photocopied claims will deem the claim invalid and will not be processed.
The Promoter reserves the right to verify all claims and to refuse to award claims where there are reasonable grounds to believe there has been a breach of these terms and conditions, or the spirit of the promotion or any instructions forming part of this promotion’s requirements.
If for any reason any aspect of this promotion is not capable of running as planned, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected claims. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligation.
The decisions of the Promoter are final in all matters relating to the promotion. No correspondence will be entered into.
By claiming, all entrants will be deemed to have accepted and be bound by the rules and consent to the transfer of their personal details to EMIRAT Limited (the “Data Processor”) for the purposes of the administration of this promotion only. Your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK or any successor legislation to the GDPR or the Data Protection Act 2018. Your personal details will be deleted by the Data Processor within 6 months of the end of the Promotional Period. If you have consented to receive future marketing communications, your personal details will be passed to the Promoter as the Data Controller, at the close of the Promotional Period. All entry instructions form part of the rules.
Except for liability for fraudulent misrepresentation, the Promoter is not liable for any action an entrant may take as a result of replying on any information provided by the Promoter in relation to the promotion or for any loss or damage suffered by an entrant as a result of taking that action. However, nothing in these terms and conditions will affect any liability the Promoter may have for death or personal injury arising from the Promoter’s negligence or any other liability.
Your rights under the Consumer Rights Act 2015 and other consumer protection legislation are not affected.
Any questions concerning the legal interpretation of these terms will be based on English law and the courts of England and Wales will have exclusive jurisdiction unless you live in another part of the UK, in which case your local courts will have jurisdiction.